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About

Mission Statement

Trainingforce was established in Queensland in 1998 delivering training to the major Whitsunday Region, such as Hamilton Island and Brampton Island and was one of the first Registered Training Organisations (RTO) in Australia to deliver on the job Vocational Training.

Objectives

Incorporated into Congia Enterprises in 2002 it continues its growth and with over 850 trainees to date enrolled it boasts one of the highest levels of completions and a service to its clients that is second to none.

Our material is Industry related and constantly revised ensuring currency and relevancy, empowering our clients and enhancing employment prospects whilst enabling future growth.

Our clients range from small Cafés to large Hotels making use of the Vocational Education and Training (VET) programs that have shown to be most effective and budget increases annually reflect the ongoing commitment.

As an accredited organisation all courses on our scope lead to nationally recognised qualifications.

‘Labora Fortiter et Finis Coronat Opus’
(Strive to achieve and the end will crown the work)

Courses

1. Certificate II in Hospitality

  • This course is best suited for entrants to the industry with at least three (3) months experience wishing to accelerate skill acquisition, especially in customer service.
  • It is composed of six (6) core units and six (6) elective units. The electives are drawn to best reflect the area of occupation, i.e. Front of House, Room Service, Back of House (House Keeping), etc.
  • Ideally the student will be practicing the skills and would attend theory and underpinning knowledge sessions once monthly for approximately 2 hours.
  • Assessment of competency is through quarterly on the job observations, written quizzes (at the completion of each session) and verbal assessments.
  • As the course is structured from approved Australian Training Packages and is accredited by the Australian Skills Quality Authority (ASQA) it leads to qualifications that are nationally recognised and within the Australian Qualifications Framework (AQF).
  • For details of course fees please contact Student Administration
  • Typically the course outline would be:
Core:

BSBWOR203– Work Effectively with Others
SITXCOM002- Show Social and Cultural Sensitivity
SITXWHS001- Participate in Safe Work Practices
SITXCCS003- Interact with Others
SITHIND002- Source and Use Information on the Hospitality Industry
SITHIND003- Use Hospitality skills Effectively

2. Certificate III in Hospitality

  • This course is best suited for employees that have completed Certificate II or have worked in the industry longer than six (6) months wishing to prepare for lower management.
  • It is composed of seven (7) core units and eight (8) elective units. The electives are drawn to best reflect the area of occupation, i.e. Front of House, Room Service, Back of House (House Keeping), etc.
  • Ideally the student will be practicing the skills and would attend theory and underpinning knowledge sessions once monthly for approximately 2 hours.
  • Assessment of competency is through quarterly on the job observations, written quizzes (at the completion of each session) and verbal assessments.
  • As the course is structured from approved Australian Training Packages and is accredited by the Australian Skills Quality Authority (ASQA) it leads to qualifications that are nationally recognised and within the Australian Qualifications Framework (AQF).
  • Prior completion of units that may have relevance will receive Credit/Recognition in keeping with the National Vocational Education and Training Regulator Act 2011.
  • For details of course fees please contact Student Administration.
  • Typically the course outline would be:
Core:

BSBWOR203- Work Effectively with Others
SITXCOM002- Show Social and Cultural Sensitivity
SITXWHS001- Participate in Safe Work Practices
SITHIND002- Source and Use Information on the Hospitality Industry
SITHIND004- Work Effectively in Hospitality Service
SITXHRM001- Coach Others in Job Skills
SITXCCS006- Provide Service to Customers

3. Certificate IV in Hospitality

  • This course is best suited for employees that have completed Certificate III or have worked in the industry longer than twelve (12) months wishing to prepare for middle management.
  • It is composed of nine (9) core units and twelve (12) elective units. The electives are drawn to best reflect the area of occupation, i.e. Front of House, Room Service, Back of House (House Keeping), etc.
  • Ideally the student will be practicing the skills and would attend theory and underpinning knowledge sessions once monthly for approximately 2 hours.
  • Assessment of competency is through quarterly on the job observations, written quizzes (at the completion of each session), short essay assignments, field research and verbal assessments.
  • As the course is structured from approved Australian Training Packages and is accredited by the Australian Skills Quality Authority (ASQA) it leads to qualifications that are nationally recognised and within the Australian Qualifications Framework (AQF).
  • Prior completion of units that may have relevance will receive Credit/Recognition in keeping with the National Vocational Education and Training Regulator Act 2011
  • For details of course fees please contact Student Administration.
  • Typically the course would be:
Core:

BSBDIV501- Manage Diversity in the Workplace
SITHIND004- Work Effectively in Hospitality Service
SITXCOM005- Manage Conflict
SITXOHS003- Implement & Monitor Workplace Health, Safety & Security
SITXHRM001- Coach Others in Job Skills
SITXHRM003- Lead and Manage People
SITXCCS007- Enhance Customer Service Experience
SITXFIN003- Manage Finances within a Budget
SITXMGT001- Monitor Work Operations

4. Diploma of hospitality

Course Structure:
  • The course is made up of twenty-eight (28) units of competency from the approved and relevant training package.
  • There are thirteen (13) core units and fifteen (15) elective units that must be completed in order to achieve the qualification.
  • A sequence of progression is pre-set to allow exit points where students may apply to terminate further studies and receive a lesser qualification.
  • Prior completion of units that may have relevance will receive Credit/Recognition in keeping with the National Vocational Education and Training Regulator Act 2011.
  • This course is best suited for employees that have worked in the industry longer than twelve (12) months wishing to prepare for middle management
Course Duration:
  • This course is self-paced and as such students may complete before the expiration of the nominal end date.
  • Students are given 12 months from the date of enrolment to complete all tasks.
  • Extensions of further six months to complete can be considered where students can provide supporting evidence to support their written application of request and is approved at the discretion of the course provider.
What You Get:
  • An accredited qualification at the Diploma level within the Australian Qualification Framework (AQF) recognised Australia wide and accepted by tertiary institution for articulation purpose (This varies depending on the institution).
  • Nationally Recognised Training (NRT) compliant with all Australian Quality Training Framework (AQTF) standards and
  • Australian Skills Quality Authority (ASQA)
  • Appropriate logos affixed to the qualification and unique sequenced qualification number.
What you will need:
  • Access to the World Wide Web through an internet connection via a dial up modem or better.
  • English language competency in reading, comprehension and short essay structuring.
  • For details of course fees please contact Student Administration.

Trainee

NEW Students

All too often, the desire to learn new skills or upgrade knowledge is hindered by work/life commitments which results in missed opportunities for advancement.

Our flexible teaching/training system incorporates traditional and electronic, virtual and real, time locked or self paced methods that allow individuals to achieve their desired qualification whilst fulfilling their obligations.

Our courses are available to full fee paying or employer subsidised entrants and enquiries are welcome in the first instance by writing to trainingforce@congia.com.au


Employers

NEW EMPLOYERS

Your decision to engage our training organisation is applauded.

As an employer you are aware at the difference training your staff can make for your establishment as it assists in remaining updated with current skills and attuned to industry demands.

Training force has been providing accredited training for many years and due to our small but unique management structure we have ensured individualised relationships and maintained the highest of service standards.

There are many government incentives in place to alleviate some of the cost and we encourage you to discuss them with us.

For your benefit we have provided some helpful links that might further your understanding of the current rights and obligations for employers.

Questions commonly asked by Employers:

Why should I contract Congia Enterprises TrainingForce?
  • TrainingForce has a level of commitment toward its trainees that is renowned and our record of attendance is faultless.
  • Maintaining the level of interest through specialised motivational techniques and delivering training sessions that are both enjoyable and highly interactive ensure high attendance.
What are the benefits available to me if I was to take on the training in my establishment?
  • A fully trained workforce of Hospitality professionals
  • Building a high level of consistency in standards across the board
  • A more dynamic workplace
  • Increase staff retention by up to 70%
  • An increase in satisfied guests resulting in return business
  • Multi-skilled staff
  • Staff take their work more seriously
  • Staff will be assessed and performance monitored
  • Your establishment is recognised as a training institute
  • Up to $4,400(including GST) paid to the employer for each staff
  • registered on the traineeship
  • All training is outsourced to an external trainer
  • Improving standards in the workplace
  • Creating a professional, qualified and skilled team
  • Creates a fun and motivated working environment
  • Eliminates all training issues within the operation
  • All trainees are exempt of tax if you are a payroll tax contributor
  • No excuses for poor performance
  • Educating guests through skilled, motivated and professional staff
  • Further advancement of staff within the operation.
  • Regular training for organisations with time and monetary restrictions
How is training conducted?
  • Training sessions are calendared once monthly and are of two hour duration.
  • Employers are advised of the entire years’ training by November of the previous year
  • Training is heralded a fortnight prior its commencement each month as a reminder.
  • Trainees that are unable to attend and notify in advance are kept updated via electronic means (E-Resources © unique to Congia Enterprises) ensuring a higher completion rate than our competitors.
How long does the traineeship last?
  • This depends on individual length of service, their employment status and their commitment to the traineeship
  • Traineeships are usually of a nominal period for full time employees ranging from 12 months (Certificate II entrants) to 24 months (Certificate III entrants)
How much does this cost me?
  • Fees for training are dependant on type of funding available through the incentives and are invoiced following receipt of funds.
How is this program funded?
  • Commonwealth funding is available to you. For each staff registered with TrainingForce, up to $4,400 gets deposited into your company account over two stages: N.B (all figures are inclusive of GST)
    • $1,375 upon commencement (Certificate II)
    • $1,650 upon commencement (Certificate III,IV)
    • $2,750 upon completion (Certificate III,IV)
Do we pay TrainingForce for their services?
  • Yes. An Administrative fee is charged following your receipt of funding per trainee and depends on the subsidies in place which vary with employee status.
  • This payment includes the following:
    • The management of all trainee paper work
    • Administration work
    • Resource material
    • Training
    • Assessments
    • Trainee contribution (effective January 1st, 2004)
What if trainees leave before they complete the traineeship? Do I have to pay money back?
  • Trainees must remain in your employment for three months after commencement for initial funding to be deposited into your account. This remains with you irrespective.
  • Trainees that leave after the commencement probationary period and fail to complete will deprive employers of the completion payment. It is therefore in your best interest to retain your staff for the entire length of the traineeship so you get the full advantage of the funding available to you

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